GenAI Powered Customer Support Solutions

Transform your customer support and success with GenAI

Empower Your Customer Support & Success with GenAI-Powered Solutions

Boost efficiency and elevate customer experiences with AI-based tools like AI Assistants, chatbots, Agent Assist, auto routing, quick responses and anomaly detection.

Enhance agent productivity, streamline operations, and deliver personalized 24/7 service.

Applied AI Consulting crafts tailored solutions to ensure seamless issue resolution, optimized call management, and superior customer support across industries.

Delight your customers with GenAI solutions created for you

Agent Assist

● Analyzing incoming requests to determine intent, sentiment, and language.

● Providing contextual intelligence to agents, displaying customer intent and sentiment to aid in issue resolution.

● Help diagnose the issue using context, knowledge base and specific data and logs for quick response.

● Generate the response based on context and knowledge base for Agent to edit and respond.

Self Service Chatbot

● AI-powered chatbot and self-service system that provides clear, smooth, and informative assistance to customers using your existing knowledge base.

● The chatbot can understand and respond to a wide range of customer questions, allowing for effective self-service while still making it easy to connect with a human agent if needed.

● Ability to handle a large volume of queries simultaneously.

Intelligent Ticket Routing and Response

● Automatically tracking, and assigning tickets to appropriate agents.

● Keeping the response ready from the ticket context and existing knowledge base

● Agent can quickly edit the response draft and send it

Anomaly Notification

● Analyzes your incoming and outgoing tickets regularly and
notifies you of any unusual ticket activity so that you can prepare your teams accordingly.

Insightful Conversational Dashboard

● Get a glimpse of all your AI activity—trending auto tags, customer sentiments, incoming tickets, outgoing tickets, and anomaly predictions—displayed in visually appealing dashboards to make the right decision for your business and customers.

● Identify missing help content, add that and update the AI knowledge base

Enhance Call Management

● Automatically write after-call summaries to reduce call wrap-up times for agents and transcribe voice interactions to aid agent training.

● Provide in-call assistant to the agent by using the real time transcript

Agent Assist

Analyzing incoming requests to determine intent, sentiment, and language.
Providing contextual intelligence to agents, displaying customer intent and sentiment to aid in issue resolution.
Help diagnose the issue using context, knowledge base and specific data and logs for quick response.
Generate the response based on context and knowledge base for Agent to edit and respond.

Self Service Chatbot

AI-powered chatbot and self-service system that provides clear, smooth, and informative assistance to customers using your existing knowledge base.
The chatbot can understand and respond to a wide range of customer questions, allowing for effective self-service while still making it easy to connect with a human agent if needed.
Ability to handle a large volume of queries simultaneously.

Intelligent Ticket Routing and Response

Automatically tracking, and assigning tickets to appropriate agents.
Keeping the response ready from the ticket context and existing knowledge base.
Agent can quickly edit the response draft and send it.

Anomaly Notification

Analyzes your incoming and outgoing tickets regularly and notifies you of any unusual ticket activity so that you can prepare your teams accordingly.

Insightful Conversational Dashboard

Get a glimpse of all your AI activity—trending auto tags, customer sentiments, incoming tickets, outgoing tickets, and anomaly predictions—displayed in visually appealing dashboards to make the right decision for your business and customers.
Identify missing help content, add that and update the AI knowledge base

Enhance Call Management

Automatically write after-call summaries to reduce call wrap-up times for agents and transcribe voice interactions to aid agent training.
Provide in-call assistant to the agent by using the real time transcript

Maximizing Customer Satisfaction with GenAI Powered Solutions

2X

Double your agent productivity and personalize and elevate customer experiences.

40%

Deflects tickets by allowing your customers to ask questions to your help docs. Reducing the ticket volume by 40% or more.

50%

Improve response times by ~50% and get more accurate insights and analysis.

Transform your customer service with GenAI powered solutions. Boost satisfaction and efficiency today!

Connect with the Ai expert

Technologies