GenAI Powered Customer Support Solutions

• Analyzing incoming requests to determine intent, sentiment, and language.
• Providing contextual intelligence to agents, displaying customer intent and sentiment to aid in issue resolution.
• Help diagnose the issue using context, knowledge base and specific data and logs for quick response.
• Generate the response based on context and knowledge base for Agent to edit and respond.

•  AI-powered chatbot and self-service system that provides clear, smooth, and informative assistance to customers using your existing knowledge base.
• The chatbot can understand and respond to a wide range of customer questions, allowing for effective self-service while still making it easy to connect with a human agent if needed.
• Ability to handle a large volume of queries simultaneously.

• Automatically tracking, and assigning tickets to appropriate agents.
• Keeping the response ready from the ticket context and existing knowledge base.
• Agent can quickly edit the response draft and send it.

Analyzes your incoming and outgoing tickets regularly and notifies you of any unusual ticket activity so that you can prepare your teams accordingly.

• Get a glimpse of all your AI activity—trending auto tags, customer sentiments, incoming tickets, outgoing tickets, and anomaly predictions—displayed in visually appealing dashboards to make the right decision for your business and customers.
• Identify missing help content, add that and update the AI knowledge base

• Automatically write after-call summaries to reduce call wrap-up times for agents and transcribe voice interactions to aid agent training.
• Provide in-call assistant to the agent by using the real time transcript