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Going Serverless with AI-Based Email Assistant for a Leading Sales Tech Platform
A leading company in the sales technology sector, this organization focuses on improving sales efficiency and productivity using its patented AI-based lead nurturing solution. The company’s flagship product, AI Sales Assistant, utilizes natural language processing (NLP) and machine learning (ML) to automate email communications, follow-ups, and response categorization, significantly enhancing sales performance.
Ensuring the ability to send emails evenly distributed over time to avoid sudden spikes.
Accurately reading received emails and determining the next action to be taken by the AI Sales Assistant after proper categorization.
Extracting entities such as dates, phone numbers, and titles from the received emails.
Setting up a continuous deployment pipeline with proper testing to ensure zero downtime.
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Automated Lead Processing and Response Handling: Developed state machines using AWS Step Functions and Lambda functions to streamline the lead processing workflow, including email validation, sentiment analysis, and property extraction.
Seamless Integration and Email Management: Configured AWS SES to receive and store emails in S3, and integrated with third-party CRMs like Hubspot and ZohoCRM for efficient lead management.
Scalable and Reliable Deployment: Implemented automated, zero-downtime deployments to QA and production environments using a suite of AWS services, ensuring high availability and security for the email assistant platform.
Scaled email sending capability from 1,000 to 10,000 emails per day, accommodating larger volumes and improving outreach efficiency.
Improved processing and categorization of email responses to ensure accurate and timely follow-up actions, boosting overall response quality.
Achieved auto-scaling to handle increased email volumes and implemented automated zero downtime deployments, enhancing system reliability and availability.
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