Customer Support AI Assistant: GenAI based Multi Agent Solution
In today’s digital landscape, customer support is critical for brand loyalty. Integrating Generative AI (GenAI)
Enhancing Scalability and User Experience Through Advanced Automation Solutions
An education technology platform that helps small and medium-sized businesses launch and manage online training products. It provides a comprehensive suite of tools for managing training businesses, including services like course creation, event management, and payment integration. The system architecture is based on microservices and Kubernetes.
Validate the system’s capability to manage up to 30,000 concurrent users without performance issues, essential for supporting large-scale online training events.
Test critical workflows, including event and course checkouts, to ensure reliability under high user demand.
Automate complex workflows across microservices to validate resilience and maintain system integrity during peak usage periods.
Ensure seamless user interactions and maintain high service quality through rigorous testing and performance optimization.
In today’s digital landscape, customer support is critical for brand loyalty. Integrating Generative AI (GenAI)
Transforming QA Efficiency: Achieving 80% Regression Time Reduction through Automation Streamlining Quality Assurance with Automated
Utilized advanced automation tools to streamline testing processes, ensuring comprehensive coverage and efficiency.
Gradually tested the platform’s capacity from 1,000 to 30,000 users, allowing for precise performance tuning a
Addressed bottlenecks, enhancing system speed and reliability, while delivering detailed reports to boost stakeholder confidence.
Successfully supported up to 30,000 concurrent users, demonstrating the platform’s capability to handle high demand without compromising performance.
Resolved key issues, leading to a robust system that operates reliably under peak conditions.
Achieved a 2-second page load time, significantly improving user satisfaction and engagement.
Provided stakeholders with comprehensive performance reports, facilitating better strategic decisions and reinforcing trust in the platform.
By - Makarand Bhatamrekar
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